Frequently asked questions
HOW DOES THE LIFETIME GUARANTEE WORK?
FEOGI is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases. If your product damages, fades, or stops working under normal wear, the Guarantee entitles you to a one-time replacement of the piece - free of charge. This Warranty is voided on any user damage issues (i.e: scratches, accidental breakage, water damage).
If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
Feogi will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on any user damage issues (ie: water damage, accidental breakage, etc) .There is a $59 USD repair fee if you encounter future problems, only for repairable items.
*Lifetime Warranty does not replace lost or stolen items*
WHERE ARE YOUR PRODUCTS DESIGNED?
The Feogi™ Collection is designed with passion in California. Our favorite thing to do is constantly release new pieces we know you will love.
HOW LONG IS THE SHIPPING PROCESS?
All of our pieces are made to order as we are constantly are designing new pieces. After your purchase you should expect your items within 2-4 Weeks.
Global Domestic Insured Untracked Shipping - ($7.49) 2-4 Weeks
Global Domestic Insured Expedited Tracked Shipping - ($25.00) 1-2 Weeks
HOW ARE YOU DEALING WITH THE COVID-19 OUTBREAK?
Due to the recent issues that have arrived from the Covid-19 outbreak, we are doing our best to abide by all health rules and navigate how to best run our business to best serve you (our customers) and to keep us safe. We are committed to continue working and fulfilling orders, please be patient with us as there may be delays in shipping or our processing time may seem to take a little longer. We are working with limited staff and hours. If anyone needs us during this time please reach out our customer service is open and we will respond as fast as we can! We promise you WILL receive your products!
Feogi Support Team!
WHICH COUNTRIES DO YOU SHIP TO?
We ship directly to all customers across the globe. We use Global Domestic Shipping to ship our packages. Estimated Delivery for all orders is (2-4) Weeks for our regular shipping option.
WHAT IS THE RETURN EXCHANGE POLICY?
Feogi accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support at firstname.lastname@example.org
HOW SHOULD I STORE/PROTECT MY JEWELRY?
Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in a designated storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.